Shipping policy
Shipping Policy
UK courier delivery
We deliver to mainland UK addresses only.
Our standard courier delivery charges are:
| Order weight | Delivery charge |
|---|---|
| Up to and including 2kg | £6.00 |
| Over 2kg, up to and including 10kg | £8.50 |
| Over 10kg. | £11.85 |
Free shipping is available on all orders over £99.99.
Your delivery charge will be shown before you complete your purchase. For pallet deliveries, please see the section below.
When will my order arrive?
Orders containing boilies
Please allow 7–10 working days for delivery from the date you place your order. This applies to the whole order, including liquids, hookbaits or other products ordered alongside boilies.
Delivery may be sooner depending on our rolling schedule and whether your chosen boilies are already in stock.
Orders without boilies
Orders without boilies are dispatched promptly. Please allow 3–5 working days for delivery from the date you place your order.
These estimates include preparation and delivery time.
For orders exceeding 20kg, we recommend ordering at least two weeks before you need your bait. Please contact us before ordering if delivery by a particular date is essential, so we can confirm whether we can meet it.
Working days and seasonal delays
Working days are Monday to Friday, excluding bank holidays.
Delivery times are estimates. Busy periods and holiday closures, including Christmas, can affect our usual timescales. We will display known changes to delivery estimates before purchase and contact you if we become aware of a delay affecting your order.
This does not affect your statutory rights concerning late or missing deliveries.
Keeping you informed
Please provide an accurate email address and, where requested, a mobile number when ordering. These details allow us and our courier to send order updates and delivery notifications.
Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. Changes may not be possible once an order has been dispatched.
Delivery instructions and unattended deliveries
If you need to provide delivery instructions, please contact us before dispatch or use any available delivery-instruction options provided by the courier.
If you ask for your parcel to be left in a particular location or with another person, please choose somewhere suitable, taking account of the contents and weather conditions.
If a parcel is missing or damaged, contact us. We will investigate the delivery circumstances, including any instructions you provided, and provide the remedy required by law. We do not apply a blanket exclusion of responsibility to unattended deliveries.
Unsuccessful deliveries
If delivery cannot be completed, follow the instructions in the courier’s tracking updates, delivery notification or calling card to arrange redelivery or collection.
If you cannot resolve the issue with the courier, contact us for assistance. Please act promptly, particularly where your order contains freezer bait.
Late, missing or damaged orders
Contact us if your order has not arrived within the expected delivery period, tracking shows a delivery you have not received, or your goods arrive damaged.
We will investigate with the courier. You do not need to pursue a claim against the courier yourself.
If we refuse to deliver, miss an agreed delivery deadline that was essential, or fail to deliver within an appropriate additional period you give us, you may be entitled to cancel and receive a refund under UK consumer law.
For damaged goods, photographs of the parcel and its contents can help us investigate. Your statutory rights do not depend on the courier witnessing the damage or you reporting it within 24 hours.
Large orders
For orders 150kg to 1000kg+, please contact us for delivery arrangements and pricing before ordering.
Collecting your order
Collection is available by prior arrangement from:
Please email: maxattractbaits@gmail.com to agree a collection date and time and confirm your order is ready.
Collection hours are 9am–6pm, Monday to Friday, subject to bank holidays and holiday closures.
Returns and refunds
Please see our separate Returns and Refund Policy for cancellation rights, returns and refunds.
Nothing in this shipping policy limits your statutory rights.
Contact us
Email: maxattractbaits@gmail.com